Effective Date Last Updated: February 17th, 2024
Return
Due to the digital nature of our services, Enoylity Studio generally does not accept returns.
Refunds:
Refund requests will be considered only under the following circumstances:
Non-delivery of the Service:
If the service is not delivered within the agreed timeframe (unless delays are communicated and mutually agreed upon), customers may request a refund.Service not as Described:
If the delivered service significantly deviates from the agreed specifications, customers must notify us within 3 days of delivery. We will assess and, if valid, either revise the work or issue a refund at our discretion.
Process for Refund Requests:
- Submit your refund request via email to support@enoylity.com, clearly stating your reason for requesting a refund and providing relevant details of the issue.
- Our team will review your request and respond within 7 business days.
- If approved, refunds will be processed within 10-14 business days, credited back to your original method of payment.
Cancellation:
- Customers may cancel a service within 24 hours of order confirmation without penalty.
- Cancellations after 24 hours may be subject to a cancellation fee proportional to the work already completed.
Contact Information:
For refund or cancellation inquiries, please contact us:
- Email: support@enoylity.com
- Phone: +919284290181, +13102189498
- Address: Ekam Enclave III, 301A, Ramai Nagar, near Kapil Nagar Square, Nagpur MH 440026
